Refund policy

 Returns

1    We have a 14-day return policy. This means the buyer has 14 days upon receiving his/her item to request a return. 

2.   To be eligible for a return, the watch must be in the same condition that the buyer received it -- unworn or unused and in its original packaging, with the watch still sealed and vacuum packed. The buyer also needs the receipt or proof of purchase. Return shipping will be borne by us if the watch is found to be defective.

1. Beyond the 14 days, the order is considered as completed.
   
   4. To request a return, the buyer may contact us at hello@etien.watch  If the buyer’s return is accepted, we’ll send the buyer a return shipping authorization number, as well as instructions on how and where to send the buyer’s package. Items sent back to us without first requesting a return will not be accepted. 
2. Buyer may choose to arrange for return shipping on his/her own. In this case, the buyer is assuming the responsibility of the watch while in transit.
3. If we find the watch returned is in a used condition or incomplete, we will not be able to accept the return and will contact the buyer to have it ship back to the buyer.
4. We will refund the buyer 2 weeks after we accept the return. The amount will exclude the shipping cost, and we will use the same means of payments used for purchase.
   
   You may contact us for any question regarding the returning of watches at hello@etien.watch